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Important KPI’s and Real Communication.

Updated: Dec 17, 2023


Addressing Inaction in Safety Processes

A key challenge often lies in the sustainability of safety processes. A common issue is the lack of long-term support and action, despite ample data collection through observation reports. This lack of action often stems from a breakdown in communication across different levels of the organization, including management, employees, and supervisors.


The Gap Between Data Collection and Action

Organizations frequently gather valuable safety data, similar to conducting perception surveys. However, the critical step of responding to this data and implementing insights is often missing. This inaction leads to frustration among employees, who feel their input is ignored, akin to asking, 'Will my feedback be considered this time?' Despite valuable observations made by safety personnel, their insights lose impact without follow-up actions or updates on progress.


Prioritizing Insights and Implementing Changes

It's essential to prioritize these observations and insights, presenting them to management for support. Implementing actionable changes based on this data is key. To track progress, organizations can use a balanced scorecard approach, focusing on leading indicators while also considering trailing indicators, like incident rates. Metrics like the number of completed observations against a target provide a clear picture of progress, often visualized through color-coded scorecards.


Using Data Effectively in Safety Initiatives

The data already collected in the safety process must be utilized effectively. Recommended metrics include the initiation and completion of action plans by site leaders or safety committees. These action plans, developed from data analysis, represent a proactive response to safety observations. They may include diverse communication strategies, discussions with observers, or specific observation schedules. Actively engaging with the data is critical to demonstrate responsiveness.


Fostering Communication and Dialogue

Effective communication is more than just transmitting information; it involves dialogue and genuine conversation. Identifying and overcoming barriers to communication is crucial. Anticipating resistance to change and proactively managing it is akin to preparing for potential challenges in a strategic operation.


In early human societies, communication was essential for establishing norms and social structures. Today, it remains a vital tool for effective safety management. Encouraging open dialogue with safety observers, enhancing their role through support systems, and fostering peer accountability is crucial.


Closing the Loop in Communication

True communication involves not only the transmission of information but also confirmation of understanding and evidence of comprehension. This 'closing the loop' is what defines a genuine dialogue. When engaging in conversations about safety, we should aim to listen with the intent to understand, not just to respond.


Beyond Information-Sharing

Effective communication in the oil and gas industry goes beyond mere information-sharing. It encompasses a reciprocal process that ensures mutual understanding and action. By adopting this approach, we can improve safety processes, turning insights into actions and fostering a culture of proactive safety management.

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